10 Tips for Effective Outside Counsel Scorecards

When it comes to managing outside counsel, a scorecard can be a powerful tool for evaluating their performance and ensuring they meet your expectations. But creating an effective scorecard requires careful consideration of several key factors. Here are 10 tips to help you get started:

1. Define Clear Objectives

A scorecard is only as good as the objectives it's based on. Make sure you define clear, measurable goals for your outside counsel, and ensure they understand what's expected of them.

2. Identify Key Performance Indicators (KPIs)

What metrics will you use to evaluate your outside counsel's performance? Identify the most important KPIs for your organization, and make sure they're relevant to the work being done.

3. Use a Standardized Template

To ensure consistency and ease of use, consider using a standardized template for your scorecard. This will help you compare performance across different matters and counsel.

4. Focus on Outcomes, Not Just Activities

Don't just evaluate your outside counsel on the number of hours they work or the number of tasks they complete. Focus on the outcomes they achieve, such as successful case resolutions or cost savings.

5. Use Data to Inform Your Evaluation

Don't rely solely on anecdotal evidence or personal opinions. Use data to inform your evaluation of your outside counsel's performance, such as metrics on case outcomes, costs, and timelines.

6. Provide Regular Feedback

Regular feedback is crucial for helping your outside counsel improve their performance. Provide constructive feedback that's specific, timely, and actionable, and encourage them to do the same.

7. Use Technology to Streamline the Process

Consider using technology to streamline the scorecard process, such as online templates or project management tools. This will help you save time and reduce errors.

8. Involve Multiple Stakeholders

Don't just rely on one person's opinion when evaluating your outside counsel's performance. Involve multiple stakeholders, such as in-house counsel, business leaders, and other relevant parties.

9. Review and Revise Regularly

Don't set it and forget it Your scorecard should be a living document that's reviewed and revised regularly to ensure it remains relevant and effective.

10. Communicate Clearly

Finally, communicate clearly with your outside counsel about your expectations and the scorecard process. Make sure they understand what's expected of them and how they'll be evaluated.