How Legal Enables People, Talent, and Trust: A Trustpilot Success Story

Legal teams are often seen as a necessary evil, but they can actually be a driving force for business success. In this article, we'll explore how legal enabled Trustpilot, a leading review platform, to achieve remarkable growth and trust among its users. We'll dive into the specific ways legal enabled Trustpilot's people, talent, and trust, and provide actionable insights for legal teams looking to do the same.

Trustpilot is a Danish company that provides a platform for customers to share their experiences with businesses. The company has grown rapidly, with over 60 million reviews written on its platform. However, as Trustpilot expanded, it faced new challenges, including increased regulatory scrutiny and the need to protect its users' data.

Enter the legal team. Trustpilot's legal team played a crucial role in enabling the company's growth and success. Here are some specific ways they did so:

1. **Compliance and Risk Management**: The legal team developed and implemented comprehensive compliance and risk management programs to ensure Trustpilot was in compliance with relevant laws and regulations. This included developing policies and procedures for data protection, privacy, and security.

2. **Contract Negotiation and Management**: The legal team negotiated and managed contracts with business partners, suppliers, and vendors, ensuring that Trustpilot's interests were protected and that the company was able to achieve its business objectives.

3. **Dispute Resolution**: The legal team developed and implemented a dispute resolution process to resolve conflicts between Trustpilot and its users. This included developing policies and procedures for handling complaints and disputes, and providing training to Trustpilot's customer support team.

4. **Data Protection and Privacy**: The legal team developed and implemented data protection and privacy policies to ensure that Trustpilot was in compliance with relevant laws and regulations. This included developing policies and procedures for data collection, storage, and transmission.

5. **Corporate Governance**: The legal team developed and implemented corporate governance policies and procedures to ensure that Trustpilot was in compliance with relevant laws and regulations. This included developing policies and procedures for board meetings, shareholder meetings, and other corporate governance matters.

6. **Talent Acquisition and Retention**: The legal team played a key role in attracting and retaining top talent at Trustpilot. This included developing and implementing policies and procedures for hiring, onboarding, and training employees.

7. **Culture and Values**: The legal team helped to shape Trustpilot's culture and values, ensuring that the company's values were reflected in its policies and procedures.

8. **Innovation and Growth**: The legal team enabled Trustpilot's innovation and growth by developing and implementing policies and procedures for intellectual property, patents, and other forms of innovation.

9. **Risk Management**: The legal team developed and implemented risk management programs to ensure that Trustpilot was able to identify, assess, and mitigate risks to the company.

10. **Compliance and Reporting**: The legal team developed and implemented compliance and reporting programs to ensure that Trustpilot was in compliance with relevant laws and regulations, and to provide reporting and analytics to the company's leadership.

In conclusion, Trustpilot's legal team played a crucial role in enabling the company's growth and success. By developing and implementing policies and procedures for compliance, risk management, contract negotiation, and more, the legal team enabled Trustpilot's people, talent, and trust. Legal teams can learn from Trustpilot's experience and apply these principles to their own organizations, enabling growth, success, and trust among their users.